We are looking for a Senior Support Engineer to provide enterprise-level assistance to our Production team, for a production support in the areas systems, integrations and configuration
You will learn and support Bank ERP’s, perform complex technical tasks, diagnose and troubleshoot problems, and help our customers.

Senior Support Engineer


  • Take ownership of incidents and service requests logged by end-users
  • Resolve issues in a timely manner. Follow standard procedure to manage escalation through the appropriate team(s), all the while providing prompt and accurate feedback to the customer
  • Should be able to become quickly fluent with business processes associated with the use of ERP systems in general and be able to become comfortable with financial business terms and concepts
  • Provide administrative support for the application environment. This may include the use of monitoring programs and processes, maintaining application configuration tables and parameters and restarting background jobs
  • Work closely with the Team, User, and Developers to ensure that issues are resolved promptly
  • Research and perform tasks like splitting word files, running Alteryx scripts, resolving Excel problems, prepare and maintain SQL queries
  • Work on a JIRA board to track tickets


  • Excellent communication skills in English
  • Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
  • Excellent problem-solving and communication skills
  • Experience with Microsoft Office software
  • Experience in working with a global business group
  • Basic knowledge in one of the programming languages (C, C# or similar)
  • Strong proficiency with SQL




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